HOW TO SHOP ONLINE

General selling conditions

Welcome to dolomiticwater.com. Shopping is easy, convenient and secure.

 

Make your order

Find and select the item you desire. Add the quantity of the product you want and click on the ADD TO BAG button. At the top of the page a banner will show that the item has correctly been added to your cart. You can now decide whether you want to continue your shopping or access the cart page. This one will show you the list of all the selected products and their total amount. This is where you check that the products in your bag are correct, and have the option to change the quantities, order more products or cancel any of those in the cart. Press “UPDATE CART” to review the cart content and its amount.

To finalise your purchase, press the “CHECKOUT ” button.

The new page will show you the summary of your order and will ask you to provide billing and delivery address details. Pay great attention these fields are correctly filled in. We will use these information only to process your order. You may decide to have products delivered to a different address than the one of invoice.

Select payment method (Paypal, Bank transfer). Confirm your purchase by clicking on the specific button.

You will receive an email confirming we have duly received your order. Should you not receive this email within 24 hours please contact +39 340 3768272 or send an email to info@dolomiticwater.com to ask for assistance.

For any query related to orders transmission and shipping status, please contact +39 340 3768272 or send an email to info@dolomiticwater.com to ask for assistance.

Make sure you have the order number available in order to speed up service.

 

 

Promotional codes / Offers

Insert your code in the VOUCHER box of the shopping cart and clik on the ACTIVATE VOUCHER button. If the voucher is accepted, your order amount will change accordingly. You will have the opportunity to insert the voucher code also during the next purchase phases: you will just need to fill the box: “HAVE YOU GOT A VOUCHER? CLICK HERE TO INSERT CODE”

IMPORTANT: The offer codes are case sensitive and must be entered exactly as they appear. Only one offer code can be used for each online order.

 

Payment options

Accepted payment methods:

  • Paypal, allowing you to use your preferred credit card.
  • Bank transfer. In this case the order will be processed upon receipt of payment.

LAV’S has no access to credit card data used to make payments.

 

Order processing, Despatching and Delivery

All orders are processed and shipped on weekdays (Monday-Friday excluding holidays). Orders placed on Friday afternoons, Saturdays and Sundays will be processed the following Monday. Delivery will be made within 3-5 working days. Delivery to difficult to reach areas (eg mountains and/or small islands) may require additional 48 hours.

 

Free delivery is granted for orders above 90 €.

Upon shipment you will be notified a Tracking ID to track delivery status.

If you are not there to receive your order, our shipping company will leave the necessary information and contact details to make alternative arrangements.

If you have questions related to the shipment of your order please send an e-mail to: info@dolomiticwater.com, making sure the order number is correctly mentioned.

 

Returns and replacements

We want all our customers to receive high quality products. If the product you receive is damaged or different from order (wrong or missing product), simply return it unused and wrapped in its original and intact packaging within 14 days from receipt.

Send an e-mail to: info@dolomiticwater.com, making sure the order number is correctly mentioned. List the items you want to return and possibly add a short note with the reasons for this decision. Wait for our confirmation and authorisation before shipping any item back.

Once the returned product is received, and its conditions verified as meeting the above requirements, we shall proceed with refunding the product value (or letting you have a voucher on a new purchase), though shipping costs will not be reimbursed. If the conditions of the returned goods do not meet the above mentioned requirements, we shall reserve the right to refuse reimbursement.

Note: All products must be returned in their original packaging with all accompanying documentation. Neither the packaging nor the product can be broken or damaged in any way (except for the original damage), or reimbursement will be refused.
The customer takes care of organising the return and related delivery costs. The products remain under the customer’s responsibility until they reach our warehouse. Please check the product are carefully packed in order to avoid damage during return shipment.

For your safety and to ensure a smooth delivery we recommend that you include the Tracking ID in the package. Send to:

LAV’S Srl
Corso Massimo d’Azeglio 60
10126 – Torino
Italy

If you receive damaged products please, contact us immediately at the following address: info@dolomiticwater.com.

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